Customer Satisfaction Survey

As a client of DiamondLot we would like to invite you to participate in a Customer Satisfaction Survey. In this survey you will be asked questions about the overall customer service experience you had. It will take just a few minutes of your time to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only with answers and not client details. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact our Customer Service Department at 1(877)213-2400 or by email at service@diamondlot.com.

How satisfied were you with the overall experience of our Customer Support Team?

Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied

How satisfied were you with how the Customer Support Team resolved your problem?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied

If your problem was not resolved, did our Customer Support Team offer to follow-up after the call?
Very satisfied
Somewhat satisfied
Other

Please rate the Customer Support Representative who assisted you on the following attributes.

	Very Poor	Poor	Fair	Good	Very Good	N/A
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions

Please briefly describe the situation you provided to our Customer Support Team.


How long did it take for our Customer Support Team to address and resolve your problem?
Less than 5 minutes
5 minutes to less than 10 minutes
10 minutes to less than 20 minutes
20 minutes to less than 30 minutes
30 minutes or more
Next day
More than a day
Problem did not get resolved
Other

How many times did you contact our Customer Support Team before your problem was resolved?
Once
Twice
Three times
More than three times
Problem is still unresolved
Other

Do you have any suggestions for improvement?

Optional Information

Which one of our locations did you contact?
DiamondLot (Southern California)
DiamondLot Direct (Nevada)
Liquid Motors (Texas)
Other

Was there a specific person/associate you deal with?