Customer Satisfaction Survey

As a client of DiamondLot we would like to invite you to participate in a Customer Satisfaction Survey. In this survey you will be asked questions about the overall customer service experience you had. It will take just a few minutes of your time to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only with answers and not client details. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact our Customer Service Department at 1(877)213-2400 or by email at

How satisfied were you with the overall experience of our Customer Support Team?

How satisfied were you with how the Customer Support Team resolved your problem?

If your problem was not resolved, did our Customer Support Team offer to follow-up after the call?

Please rate the Customer Support Representative who assisted you on the following attributes.
Very Poor Poor Fair Good Very Good N/A
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions

Please briefly describe the situation you provided to our Customer Support Team.

How long did it take for our Customer Support Team to address and resolve your problem?

How many times did you contact our Customer Support Team before your problem was resolved?

Do you have any suggestions for improvement?

Optional Information

Which one of our locations did you contact?

Was there a specific person/associate you deal with?